Overview
We ship your order quickly and securely with trusted carriers. See the details below for methods, timing, and support.

Shipping Methods
We offer multiple shipping options. After processing, you’ll receive a tracking link. Delivery times and fees depend on destination and carrier.

International Shipping
We ship worldwide. Delivery times and fees vary by country and local customs. Customs checks can cause delays. Duties, taxes, or carrier fees may apply based on your location and carrier. For questions, email us at support@eviaandnure.com.

Missing or Damaged Items
If items are missing or your order arrives damaged, contact us within 7 days of delivery. Include your order number, photos of the outer packaging (if damaged), a photo of the packing slip (for missing items), and a brief description.

Packaging Damage (Item OK)
We pack carefully. If packaging is damaged in transit but the product is fully functional, it isn’t eligible for a replacement or refund. Contact us if you have concerns.

Delivered but Not Received
If tracking shows “Delivered” but you didn’t receive the package, please file a claim with the carrier. Share the carrier’s proof of loss or claim confirmation with us. Claims for packages marked “Delivered” are not eligible after 7 days from the delivery date.

Order Changes or Cancellation
We process orders fast, sometimes within hours. We can’t guarantee changes once placed. If you need to modify or cancel, contact us immediately. We’ll help if the order hasn’t shipped. Please double-check your details before checkout.

Processing Times
Orders ship within 1–3 business days (Mon–Fri, excluding holidays). This processing window may extend the estimated delivery timeframe. Tracking is sent when your order ships.