Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Finalta s.p. Throughout the site, the terms "we", "us" and "our" refer to Purelina. Purelina offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service & Sale ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any Services.

Any new features or tools added shall also be subject to these Terms. You may review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on the website. Your continued use of the site constitutes acceptance of those modifications.

Our store is hosted on Shopify Inc., which provides us with the ecommerce platform used to process transactions and deliver our Services.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction in the use of this Service. You must not transmit worms, viruses, or destructive code. A breach or violation of any of these Terms will result in termination of access.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that content (excluding credit card information) may be transferred over networks unencrypted and modified to adapt to technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission.

SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material is provided for general use and should not be relied upon exclusively. We may update content at any time but are not obligated to.

SECTION 4 — MODIFICATIONS TO SERVICE & PRICING

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service without notice. We are not liable for modifications, price changes, or discontinuation.

SECTION 5 — PRODUCTS OR SERVICES

Certain products may only be available online and in limited quantities. Products are subject to return or exchange per our Refund Policy. We strive for accurate product representation but cannot guarantee screen-accurate color display. We reserve the right to limit product sales, limit quantities, discontinue items, and refuse orders.

SECTION 6 — ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse orders. We may limit or cancel orders placed under the same name, email, card, or address. You agree to maintain accurate account and payment details to ensure transaction completion.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may offer access to third-party tools without control or monitoring. Use is at your own risk and subject to terms of the third-party provider. Future features and updates will also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Third-party content may appear on our site. We are not responsible for accuracy, legality, or quality of third-party content or sites. You agree to direct complaints or claims regarding third-party products to the third-party.

SECTION 9 — USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS

By submitting content (comments, ideas, suggestions, etc.), you grant us unrestricted rights to edit, use, publish or distribute them. You agree submissions will not violate rights of others or contain harmful or illegal materials. We may — but are not required to — monitor and remove content we deem inappropriate.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy available at trypurelina.com/policies/privacy-policy.

SECTION 11 — ERRORS, INACCURACIES & OMISSIONS

We reserve the right to correct errors relating to product descriptions, pricing, promotions, shipping, and availability. We have no obligation to update information unless required by law.

SECTION 12 — PROHIBITED USES

You are prohibited from using the site for: (a) unlawful purpose; (b) soliciting others to commit unlawful acts; (c) violating laws or regulations; (d) violating intellectual property rights; (e) harassment, abuse, discrimination, or defamation; (f) false or misleading information; (g) malware or malicious code; (h) collecting personal information; (i) spamming, crawling, or scraping; (j) obscene or immoral purposes; (k) interfering with security features. Violation may result in termination of access.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free Service. Your use of the site is at your own risk. Products and Services are provided "as is" and "as available." We shall not be liable for damages including lost revenue, data, profit, replacement costs, or consequential damages. Liability is limited to the maximum extent permitted by law.

SECTION 14 — INDEMNIFICATION

You agree to indemnify and hold Purelina and Finalta s.p. harmless against claims or damages resulting from breach of these Terms or violation of law or rights of others.

SECTION 15 — SEVERABILITY

If any provision is deemed unlawful or unenforceable, the remainder remains valid.

SECTION 16 — TERMINATION

These Terms remain active until terminated by either party. You may terminate by ceasing use of the site and notifying us. We may suspend or terminate your account for violations.

SECTION 17 — ENTIRE AGREEMENT

These Terms constitute the entire agreement governing site use. Failure to enforce any right does not waive future enforcement.

SECTION 18 — GOVERNING LAW

These Terms are governed by U.S. law. However — for purchases, subscriptions, returns, billing, and disputes — Section 19 (Terms of Sale) controls.

SECTION 19 — TERMS OF SALE

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, UNLESS YOU OPT OUT.

BY PLACING AN ORDER FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS OR (B) ARE NOT AT LEAST 18 YEARS OF AGE OR OF LEGAL AGE TO FORM A BINDING CONTRACT WITH FINALTA S.P.

These terms and conditions apply to the purchase and sale of products and services through the Purelina website (the "Site"). These Terms are subject to change by Finalta s.p. d/b/a Purelina without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services available through this Site.

2. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Purelina and you will not take place unless and until you have received your order confirmation email.

3. No Medical Advice; Accuracy, Completeness, and Timeliness of Information. The material on the Site is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider. The statements made on this Site have not been evaluated by the Food and Drug Administration. You should consult your healthcare provider before using any information provided by Purelina. We cannot guarantee that your computer monitor's display of any color will be accurate. Purelina does not make any guarantee that you will accomplish your health and wellness goals. Your results may vary depending upon a variety of factors unique to you, such as your age, health, and genetics.

4. Prices and Payment Terms. (a) All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.

(b) By submitting payment information to us, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) that sufficient funds exist to pay us the amount due. We are not responsible for any fees or charges that your bank or credit card issuer may apply.

5. Automatic Renewals. You will automatically be charged on a recurring basis for your ongoing subscription, with each recurring charge occurring on the same calendar date as your initial purchase date. YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR SUBSCRIPTION AT LEAST 24 HOURS PRIOR TO YOUR NEXT SCHEDULED BILLING DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AND PAYMENT WILL BE AUTOMATICALLY PROCESSED. TO CANCEL, YOU MUST LOG IN TO YOUR CUSTOMER PORTAL AND CANCEL THE SUBSCRIPTION BEFORE YOUR NEXT SCHEDULED BILLING DATE. All cancellation requests received after your scheduled billing date will apply to the following subscription period. We may refuse to renew any subscription in our sole discretion.

6. Shipments; Delivery; Title and Risk of Loss. (a) We will arrange for shipment of the products to you. You will pay all shipping and handling charges specified during the ordering process.

(b) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

7. Refunds and Returns. To be eligible for a refund, all of the following conditions must be met:

  • Refund requests must be submitted within thirty (30) days of the confirmed delivery date
  • Requests made after thirty (30) days from the delivery date are not eligible and will not be approved
  • Shipping and handling fees are non-refundable
  • Product returns are not required and will not be accepted

Refund eligibility is strictly limited to the thirty (30) day period following the confirmed delivery date. Any requests submitted outside of this timeframe will be denied.

8. Electronic Communications. (a) You consent to receive electronic communications from Purelina either in the form of email sent to you at the email address listed on your account or by communications posted on the Site. You acknowledge and agree that any such electronic communication shall satisfy any legal requirement that such communication be in writing.

(b) SMS/Text Messaging. By providing your telephone number to Purelina and agreeing to receive SMS communications, you consent to receive transactional, promotional, and marketing SMS or text messages from or on behalf of Purelina via Klaviyo. Message frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may withdraw your consent at any time by replying "STOP" to any text message you receive. For support, reply HELP or contact us at hello@trypurelina.com.

9. Disclaimer of Warranties. EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, THE SITE AND THE PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PURELINA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10. Limitation of Liability. EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES WILL PURELINA, FINALTA S.P., ITS OFFICERS, EMPLOYEES, DIRECTORS, SUPPLIERS, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES. IN NO EVENT WILL PURELINA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID PURELINA IN THE LAST TWELVE (12) MONTHS, OR IF GREATER, ONE HUNDRED DOLLARS ($100).

11. Goods Not for Resale or Export. You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not for resale or export.

12. Privacy. Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site, available at trypurelina.com/policies/privacy-policy.

13. Force Majeure. We will not be liable or responsible to you for any failure or delay in our performance under these Terms when such failure or delay is caused by circumstances beyond our reasonable control, including acts of God, flood, fire, earthquake, governmental actions, war, terrorist threats, pandemic, strikes, or carrier delays.

14. Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are governed by and construed in accordance with the laws of the State of Florida without giving effect to any conflict of law provision that would cause the application of the laws of any other jurisdiction.

15. DISPUTE RESOLUTION AND BINDING ARBITRATION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

(a) YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THESE TERMS, PURELINA'S PRIVACY POLICY, PURELINA'S ADVERTISING OR MARKETING PRACTICES, OR PURELINA'S PRODUCTS OR SERVICES SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES. THE ARBITRATOR SHALL HAVE THE EXCLUSIVE AND SOLE AUTHORITY FOR DETERMINING WHETHER A DISPUTE OR CLAIM IS ARBITRABLE. THE ARBITRATOR MAY ONLY RESOLVE DISPUTES BETWEEN YOU AND PURELINA AND MAY NOT CONSOLIDATE CLAIMS WITHOUT PURELINA'S CONSENT. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS.

(b) YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE THAT YOU PURCHASED A PRODUCT OR SERVICE THROUGH PURELINA'S WEBSITE BY SENDING A WRITTEN LETTER TO: Finalta s.p. d/b/a Purelina, Trnava 35b, 3303 Gomilsko, Slovenia, STATING YOUR NAME, THE PRODUCT YOU PURCHASED, AND YOUR INTENT TO OPT OUT OF ARBITRATION.

16. Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent.

17. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.

18. No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

19. Notices. (a) To You. We may provide any notice to you under these Terms by sending a message to the email address listed on your account or by posting to the Site.

(b) To Us. To give us notice under these Terms, you must contact us in writing at: Finalta s.p. d/b/a Purelina, Trnava 35b, 3303 Gomilsko, Slovenia, or by email at hello@trypurelina.com.

20. Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions.

21. Entire Agreement. Our order confirmation, these Terms, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.